Job Title: Information Systems Specialist, CG-301-13

Duties

• Provides technical support, training and end-user support to DOA staff and managers on the effective use of existing DOA applications.
• Monitors and recommends efficient methods to staff in the effective and efficient use of assigned automated IT solutions. Develops detailed specifications and procedures to incorporate automated systems into DOA operations.
• Understands existing and emerging technologies and their applicability in the software implementation environment [e.g., vendor or open source, citizen development platforms, Service Oriented Architectures (SOA).
• Tests, debugs, and maintains detailed instructions (programs) for computers to follow and ensure performance of their intended functions.
• Analyzes user requirements and translates into technical specs.
• Advises management concerning major aspects of system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
• Develops, creates and presents data-driven interpretations, models and dashboards for use by SMEs to improve business line decisions or outputs.
• Integrates data from various DOA systems, externally hosted cloud solutions, datasets and/or surveys to provide meaningful information and identify significant trends which require timely management review using enterprise technology platform, data ETL (extraction, transformation and load) and Business Intelligence tools.
• Conducts analysis of policy, organization, internal controls, productivity, cost/benefit, work methods and procedures, and information documentation.
• Develops or selects, integrates, and transitions software technology.
• Maintains an awareness of the different programming languages used based on the purpose of the program, individual focus and area supported (e.g., specialist, generalist), and the organization.
• Collaborates with other functional and IT units to produce needed business and IT outcomes.

Requirements

Conditions of Employment
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Completion of Financial Disclosure may be required.
Background Investigation (BI) required

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the grade 12 level or above in the Federal service. Specialized experience is experience in providing IT customer service and support; conducting maintenance, operations and user support for enterprise software applications; and development in or maintenance of Appian, Microsoft PowerPlatform, UI Path, PeopleSoft or ServiceNow.

Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined "well qualified" for this position. For more information, click here.

Education
There is no substitution of education for the experience for this position.

Additional information

Selectee(s) for this position will be required to report to their duty station office two days per week.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a probationary period.

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans' preference will receive selection priority over non-veterans.

• Skill in creating analytics.
• Skill in creating dashboards.
• Ability to provide technical support on applications and generate user support materials and resources.
• Ability to analyze policy / guidance and produce system-related analyses.
• Skill in developing custom solutions across multiple languages, and software.
• Skill in developing solutions in citizen development technologies such as Microsoft PowerPlatform, Appian, Tableau, UI Path, etc.
• Skill in gathering and managing requirements / user stories / use cases.
• Skill in advising customers and leadership on technological solutions and partnering with stakeholders. You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

You may preview questions for this vacancy.

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application.

VETERANS' PREFERENCE: If you are claiming veterans' preference, click here . (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' preference eligibility.)

INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here .

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.