Job Title: Service ERP Training Specialist
Posted by: Foley Cat on Nov 15, 2024
Location:
Piscataway , NJJob Description:
Conduct comprehensive training sessions on ERP software for service technicians and other service employees, covering all necessary functionalities and processes throughout Foley territory.Analyze current usage of ERP tools and provide recommendations for best practices to enhance efficiency and accuracy.Create detailed documentation of correct procedures and processes within the ERP system, ensuring clarity and accessibility for all users.Effectively communicate documented processes to service technicians and relevant stakeholders to ensure consistent application across the organization.Provide ongoing support to service technicians as they navigate the ERP system.Stay updated with the latest ERP software updates and enhancements and incorporate these into training materials and sessions.
RECOMMENDED QUALIFICATIONS:
High School Diploma or equivalent required.2-5 Years experience in Service operations. Strong understanding of ERP software and its applications.Excellent communication, interpersonal and presentation skills; both verbal and written.Ability to create clear and concise documentation. Analytical skills to access current processes and recommend improvements. Patience and adaptability to cater to different learning styles.Experience with Microsoft Office applications.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
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About Foley Cat
The Foley name initially was known as a leader of automobile dealerships in Newark, but in 1957 Foley become a Cat® tractor dealer, changing the direction of Foley’s future. Their headquarters today is in Piscataway, NJ, and covers New Jersey, Southeastern Pennsylvania, and Northern Delaware Regions. The company has spanned three generations of the Foley Family. Jamie Foley is CEO, Ryan Foley is President, and Kim Foley is Chairman of the Board of Foley, Inc., and Marine Corps 1967-1971. Our vision is to “Create customer experiences that create customers for life,” and we believe in and strive to achieve our vision by adhering to our company values of trust, communication, relationships, mutual respect, and astonishment, every day. Foley’s divisions provide a diversified line of products, rentals and services to support our wide range of customer needs. The Machinery Division offers the full line of Cat Construction Products, consisting of over 300 machines. Foley Rents offers short term rentals, long term rentals and rent-to-own agreements. Power Systems provides emergency and prime power generator sets, power generation rentals, temperature control rentals, compressed air rentals, marine engines, and industrial engines. The On Highway Division’s capabilities includes services from basic oil changes to major overhauls, and our factory-trained technicians provide expert and reliable service whether it is for Cat or non-Cat truck engines. Foley offers product support capabilities for every division which includes all service and parts availability for all product types. We offer a competitive salary, outstanding benefits and the potential for advancement. Visit http://www.foleyinc.com/about-foley/careers for more information about our career opportunities.