Job Title: Principal Managing Partner - Healthcare
Posted by: Workday on Nov 16, 2024
Location:
Boston , MAJob Description:
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for Workday's Healthcare customers. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business.
About the Role
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers.
The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they're getting maximum value from the product. The Managing Partner will be measured on customer satisfaction, customer portfolio bookings, & regional services revenue.
Key Areas of Responsibility:Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production servicesCreate proofs of conceptsParticipate in partner selection for non-Workday primed engagementsGuide large, partner-led accounts with global complexity such as M&A and divestituresDevelop and sustain customer executive relationshipsWork with the sales team to develop/execute on account plans and strategy for each customer in their portfolioCreate the strategic plan across the customer architectureServe on and actively participate in customer steering committee meetingsProvide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issuesMay act as the escalation point to facilitate and resolve customer and/or project issuesMay work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategyMay drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organizationReview and approve all services contract amendmentsEngage other service resources as necessary to support account planning and feature adoption strategiesLeverage customer relationships as needed for prospect references.
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers.
The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they're getting maximum value from the product. The Managing Partner will be measured on customer satisfaction, customer portfolio bookings, & regional services revenue.
Key Areas of Responsibility:Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production servicesCreate proofs of conceptsParticipate in partner selection for non-Workday primed engagementsGuide large, partner-led accounts with global complexity such as M&A and divestituresDevelop and sustain customer executive relationshipsWork with the sales team to develop/execute on account plans and strategy for each customer in their portfolioCreate the strategic plan across the customer architectureServe on and actively participate in customer steering committee meetingsProvide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issuesMay act as the escalation point to facilitate and resolve customer and/or project issuesMay work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategyMay drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organizationReview and approve all services contract amendmentsEngage other service resources as necessary to support account planning and feature adoption strategiesLeverage customer relationships as needed for prospect references.About You
Basic Qualifications
7+ years' experience successfully managing large, complex HCM, Financial and Supply Change Management(SCM) SaaS ERP solutions at a project and program manager level
8+ years developing and maintaining " C" level relationships with a solid understanding of the Healthcare payor/provider Industry
Other QualificationsProven experience partnering with Workday customers to drive adoption of the Workday solution.Experience successfully working with software sales teams to position/sell additional productsAbility to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targetsLeadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organizationWillingness to 'roll up one's sleeves' and assist wherever needed.Team player who will work across the organization and company to continue improving the way we serve our customers.Excellent communication, management, negotiation and organization skillsAbility to travel up to 50%Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for Workday's Healthcare customers. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business.
About the Role
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers.
The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they're getting maximum value from the product. The Managing Partner will be measured on customer satisfaction, customer portfolio bookings, & regional services revenue.
Key Areas of Responsibility:Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production servicesCreate proofs of conceptsParticipate in partner selection for non-Workday primed engagementsGuide large, partner-led accounts with global complexity such as M&A and divestituresDevelop and sustain customer executive relationshipsWork with the sales team to develop/execute on account plans and strategy for each customer in their portfolioCreate the strategic plan across the customer architectureServe on and actively participate in customer steering committee meetingsProvide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issuesMay act as the escalation point to facilitate and resolve customer and/or project issuesMay work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategyMay drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organizationReview and approve all services contract amendmentsEngage other service resources as necessary to support account planning and feature adoption strategiesLeverage customer relationships as needed for prospect references.
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers.
The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they're getting maximum value from the product. The Managing Partner will be measured on customer satisfaction, customer portfolio bookings, & regional services revenue.
Key Areas of Responsibility:Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production servicesCreate proofs of conceptsParticipate in partner selection for non-Workday primed engagementsGuide large, partner-led accounts with global complexity such as M&A and divestituresDevelop and sustain customer executive relationshipsWork with the sales team to develop/execute on account plans and strategy for each customer in their portfolioCreate the strategic plan across the customer architectureServe on and actively participate in customer steering committee meetingsProvide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issuesMay act as the escalation point to facilitate and resolve customer and/or project issuesMay work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategyMay drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organizationReview and approve all services contract amendmentsEngage other service resources as necessary to support account planning and feature adoption strategiesLeverage customer relationships as needed for prospect references.About You
Basic Qualifications
7+ years' experience successfully managing large, complex HCM, Financial and Supply Change Management(SCM) SaaS ERP solutions at a project and program manager level
8+ years developing and maintaining " C" level relationships with a solid understanding of the Healthcare payor/provider Industry
Other QualificationsProven experience partnering with Workday customers to drive adoption of the Workday solution.Experience successfully working with software sales teams to position/sell additional productsAbility to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targetsLeadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organizationWillingness to 'roll up one's sleeves' and assist wherever needed.Team player who will work across the organization and company to continue improving the way we serve our customers.Excellent communication, management, negotiation and organization skillsAbility to travel up to 50%Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Pay Rate:
Unspecified
HR. Website URL:
https://workday.wd5.myworkdayjobs.com/Workday?Location_Country=bc33aa3152ec42d4995f4791a106ed09
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About Workday
Workday is a cloud-based software vendor that specializes in human capital management and financial management applications. Headquartered in Pleasanton, Calif., Workday was founded in 2005 by Dave Duffield and Aneel Bhusri, former executives at PeopleSoft, an enterprise resource planning (ERP) software vendor later acquired by Oracle. Workday is a pioneer in software-as-a-service business applications, and Workday software has often been recognized for its ease of use and quick implementation, compared with on-premises HCM and finance applications. The company does not officially consider itself Workday ERP, but it is widely considered to be in direct competition with ERP vendors, including Oracle and SAP. Over the years, Workday has added other components of HCM, talent management and finance to its suite, and it released versions for specialized markets, such as higher education and government. Workday Student, targeting higher education, came out in 2013, while Workday Recruiting arrived in 2014 and Workday Learning, a learning management system, became available in 2016.
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