Job Title: IT Specialist (INFOSEC), CG-2210-14

Duties

• Provides end-to-end Tier 3 support for unified communications issues to include the underlying network and security infrastructure supporting unified communications as well as legacy voice and video components.
• Directs and guides the gathering of end-to-end on premise or cloud-based unified communications hardware and software requirements for new initiatives and evaluates and tests hardware and software products to determine which products best meet the IT requirements of the Corporation and enhance the Corporation's information security posture.
• Communicates functional and technical requirements, issues, and problems to both technical and non-technical personnel at multiple levels.
• Troubleshoots problems; diagnoses systems failures to isolate source of problems in equipment, systems software, and applications programs.

Requirements

Conditions of Employment
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Completion of Financial Disclosure may be required.
Background Investigation (BI) required

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify for the CG-14: Applicants must have at least one year of specialized experience equivalent to the CG-13 level in the federal service. Specialized experience is experience designing, implementing, and supporting Unified Communications (UC) information systems such as Microsoft Teams, Cisco Webex, or Zoom, and using monitoring tools (e.g., SolarWinds, Splunk) to ensure optimization, availability, and security of voice and video operations.

You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined "well qualified" for this position. For more information, click here.

Education
There is no substitution of education for the experience for this position.

Additional information

Selectee(s) for this position will be required to report to their duty station office two days per week.
If selected, you may be required to serve a probationary period.
To read about your rights and responsibilities as an applicant for Federal employment, click here.

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.
This is a Direct-Hire Public Notice. Applications will be accepted for the location identified in the public notice. Veteran's preference and traditional rating and ranking of applicants DO NOT apply to positions filled under this public notice.
All complete applications (transcripts must be included, if applicable) will be verified for eligibility requirements and will be submitted to the hiring official upon request.
https://www.opm.gov/policy-data-oversight/hiring-information/direct-hire-authority/#url=Governmentwide-Authority
Upon the submission of your application package to USAJobs.gov, you will receive an automatic reply informing you that your application has been submitted, received and is being processed. If you provided an email address, you will receive an email message acknowledging the receipt of your application. Your application will remain active through the open period of this Public Notice. You will not receive any additional notifications, and your resume may not be reviewed for qualifications unless a position is requested to be filled by the hiring official. After you submit your application, you will be contacted only if further evaluation or interviews are required or upon your selection."
If requested by Management, your application will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
If you are found qualified, you will be referred to the selecting official for further review and consideration.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.

• Knowledge of IP Telephony, Voice over IP (VoIP), and video concepts and protocols.
• Skill in requirements gathering, developing use cases, and quality assurance testing to transform results into written recommendations and standards.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to develop solutions to problems. You do not need to respond separately to these KSAs. Your resume will serve as responses to the KSAs.

You may preview questions for this vacancy.

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced Federal employee eligible for consideration under ICTAP, you must submit proof of eligibility. For more information, click here

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

•
To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.